## 1. Executive Summary

The internal audit of Jax Code Academy’s quality management system (QMS) was conducted from March 1, 2025, to March 10, 2025, to evaluate compliance with ISO 9001:2015 requirements and identify areas for improvement. The audit focused on six key processes:

1. Curriculum Development and Delivery
2. Student Enrollment and Onboarding
3. Instructor Training and Evaluation
4. Student Support and Feedback Mechanisms
5. Document Control and Record-Keeping
6. Continuous Improvement Processes

The audit found that Jax Code Academy’s QMS is largely compliant with ISO 9001:2015 requirements. However, several opportunities for improvement were identified, particularly in documentation and process consistency.

## 2. Background Information

Organization: Jax Code Academy is a coding bootcamp offering intensive programming courses to students. The academy’s mission is to provide high-quality education and prepare students for careers in the tech industry.

Audit Team: The audit was conducted by Stephen Fitzmeyer, the assigned internal auditor.

Audit Methodology: The audit followed a structured approach, including document reviews, interviews, and process observations. The audit checklist was based on ISO 9001:2015 requirements and tailored to Jax Code Academy’s processes.

## 3. Audit Findings

Below is a detailed summary of findings for each process:

Process | Finding | Evidence | Compliance (Yes/No) | Comments
--- | --- | --- | --- | ---
Curriculum Development and Delivery | Curriculum updates are not consistently documented. | Missing update logs for Q4 2024. | No | Recommend implementing a standardized update log.
Student Enrollment and Onboarding | Enrollment process is well-documented and followed. | Enrollment procedures, student records. | Yes | No issues identified.
Instructor Training and Evaluation | Instructor evaluations are conducted annually but not consistently tracked. | Performance evaluations for 2024 are incomplete. | Partially | Recommend implementing a tracking system for evaluations.
Student Support and Feedback | Feedback is collected but not always analyzed or acted upon. | Feedback forms from 2024 show no follow-up actions. | Partially | Recommend establishing a process for analyzing and acting on feedback.
Document Control and Record-Keeping | Document control procedures are followed, but some records are outdated. | Outdated version of the student onboarding checklist found in use. | Partially | Recommend a review and update of all controlled documents.
Continuous Improvement Processes | Non-conformities are identified but corrective actions are not always closed. | Open corrective actions from 2024 audits. | Partially | Recommend a system to track and close corrective actions.

## 4. Conclusions

Strengths:

- The enrollment and onboarding process is well-documented and effectively implemented.
- Instructor training programs are comprehensive and align with industry standards.

Areas for Improvement:

- Documentation of curriculum updates and instructor evaluations needs improvement.
- Feedback analysis and corrective action processes require better tracking and follow-up.

## 5. Recommendations

1. Curriculum Development and Delivery:
   - Implement a standardized process for documenting curriculum updates.
   - Assign responsibility for maintaining update logs.
2. Instructor Training and Evaluation:
   - Develop a tracking system to ensure all evaluations are completed and documented.
   - Conduct mid-year reviews to address performance issues proactively.
3. Student Support and Feedback:
   - Establish a formal process for analyzing student feedback and implementing improvements.
   - Assign a team to monitor feedback and ensure follow-up actions are taken.
4. Document Control and Record-Keeping:
   - Conduct a full review of all controlled documents and update outdated versions.
   - Train staff on document control procedures.
5. Continuous Improvement Processes:
   - Implement a system to track corrective actions and ensure they are closed in a timely manner.
   - Schedule regular reviews of non-conformities and improvement initiatives.

## 6. Next Steps

1. Share the Report: Distribute the final audit report to Diego Torres, Lisa Fitzmeyer, and other relevant stakeholders.
2. Develop an Action Plan: Work with the team to address the findings and implement the recommendations.
3. Follow-Up Audit: Schedule a follow-up audit in 6 months to verify the implementation of corrective actions.

## 7. Appendices

Appendix A: Audit Checklist

Appendix B: Evidence Collected

Appendix C: Audit Schedule