Final Audit Report

Internal ISO 9001:2015 Audit of Jax Code Academy

Auditor: Stephen Fitzmeyer

Date: March 10, 2025

1. Executive Summary

The internal audit of Jax Code Academy’s quality management system (QMS) was conducted from March 1, 2025, to March 10, 2025, to evaluate compliance with ISO 9001:2015 requirements and identify areas for improvement. The audit focused on six key processes:

  1. Curriculum Development and Delivery
  2. Student Enrollment and Onboarding
  3. Instructor Training and Evaluation
  4. Student Support and Feedback Mechanisms
  5. Document Control and Record-Keeping
  6. Continuous Improvement Processes

The audit found that Jax Code Academy’s QMS is largely compliant with ISO 9001:2015 requirements. However, several opportunities for improvement were identified, particularly in documentation and process consistency.

2. Background Information

Organization: Jax Code Academy is a coding bootcamp offering intensive programming courses to students. The academy’s mission is to provide high-quality education and prepare students for careers in the tech industry.

Audit Team: The audit was conducted by Stephen Fitzmeyer, the assigned internal auditor.

Audit Methodology: The audit followed a structured approach, including document reviews, interviews, and process observations. The audit checklist was based on ISO 9001:2015 requirements and tailored to Jax Code Academy’s processes.

3. Audit Findings

Below is a detailed summary of findings for each process:

Process Finding Evidence Compliance (Yes/No) Comments
Curriculum Development and Delivery Curriculum updates are not consistently documented. Missing update logs for Q4 2024. No Recommend implementing a standardized update log.
Student Enrollment and Onboarding Enrollment process is well-documented and followed. Enrollment procedures, student records. Yes No issues identified.
Instructor Training and Evaluation Instructor evaluations are conducted annually but not consistently tracked. Performance evaluations for 2024 are incomplete. Partially Recommend implementing a tracking system for evaluations.
Student Support and Feedback Feedback is collected but not always analyzed or acted upon. Feedback forms from 2024 show no follow-up actions. Partially Recommend establishing a process for analyzing and acting on feedback.
Document Control and Record-Keeping Document control procedures are followed, but some records are outdated. Outdated version of the student onboarding checklist found in use. Partially Recommend a review and update of all controlled documents.
Continuous Improvement Processes Non-conformities are identified but corrective actions are not always closed. Open corrective actions from 2024 audits. Partially Recommend a system to track and close corrective actions.

4. Conclusions

Strengths:

Areas for Improvement:

5. Recommendations

  1. Curriculum Development and Delivery:
    • Implement a standardized process for documenting curriculum updates.
    • Assign responsibility for maintaining update logs.
  2. Instructor Training and Evaluation:
    • Develop a tracking system to ensure all evaluations are completed and documented.
    • Conduct mid-year reviews to address performance issues proactively.
  3. Student Support and Feedback:
    • Establish a formal process for analyzing student feedback and implementing improvements.
    • Assign a team to monitor feedback and ensure follow-up actions are taken.
  4. Document Control and Record-Keeping:
    • Conduct a full review of all controlled documents and update outdated versions.
    • Train staff on document control procedures.
  5. Continuous Improvement Processes:
    • Implement a system to track corrective actions and ensure they are closed in a timely manner.
    • Schedule regular reviews of non-conformities and improvement initiatives.

6. Next Steps

  1. Share the Report: Distribute the final audit report to Diego Torres, Lisa Fitzmeyer, and other relevant stakeholders.
  2. Develop an Action Plan: Work with the team to address the findings and implement the recommendations.
  3. Follow-Up Audit: Schedule a follow-up audit in 6 months to verify the implementation of corrective actions.

7. Appendices

Appendix A: Audit Checklist

Appendix B: Evidence Collected

Appendix C: Audit Schedule